Name of product: Wheat Leaf Crystal Mugs
Hazard: The mugs can crack or break when used with or exposed to hot liquids, posing burn and laceration hazards.
Remedy: Refund
Recall date: February 6, 2018
Units: About 3,300
Description: The recall involves the 11 ounce Wheat Leaf crystal glass mugs. The mugs measure about 3.5 inches tall and 3 inches in diameter, with a handle. They are clear with a wheat leaf pattern etched into the glass. The mugs have a blue sticker stating “TIFFANY & CO. Made in Slovenia. CRYSTAL GLASS.” “TIFFANY & CO. 13559” appears on the bottom of the mugs.
Remedy: Consumers should immediately stop using the recalled mugs and contact Tiffany & Co. for a full refund plus a $100 gift card. Consumers can return the mug for a refund and gift card through one of three options: 1) return the product to a local Tiffany & Co. store 2) return the mug using a pre-paid return shipping label provided by the firm or 3) contact Tiffany & Co. to dispatch a shipping carrier to the consumer’s location to pick up the mug. If broken, do not attempt to return the mug. Carefully dispose of the glass and contact Tiffany & Co. for the refund and gift card. Tiffany is directly contacting consumers who purchased the recalled mugs.
Incidents/Injuries: Tiffany & Co. has received six reports of the mug breaking when hot liquid was poured into it. No injuries have been reported.
Sold At: Tiffany & Co. stores, online at www.tiffany.com, in the Tiffany & Co. 2017 Home and Accessories catalog and through the “Tiffany For Business” sales channel in the U.S. from October 2017 through December 2017 for about $60.
Manufacturer(s): STEKLARNA ROGAŠKA D.D., of Slovenia
Importer(s): Tiffany and Company, of New York, N.Y.
Distributor(s): Tiffany and Company U.S. Sales, LLC., of New York, N.Y., doing business as TIFFANY & CO
Manufactured In: Slovenia
Recall number: 18-722
Credit: https://www.cpsc.gov/Recalls/2018/Tiffany-Co-Recalls-Crystal-Mugs-Due-to-Burn-and-Laceration-Hazards-Recall-Alert